Returns & Refunds policy

Refund and Return Policy

At Brand Kingz , we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a refund or exchange within 30 days of receiving your order. Please read the following guidelines carefully:

Refunds

- To be eligible for a refund, the item must be unused, unwashed, and in the same condition that you received it, with all tags attached.

- Refunds will be issued to the original payment method used for the purchase.

- Shipping charges are non-refundable, and customers are responsible for the cost of return shipping.

Exchanges

- If you would like to exchange an item for a different size or color, please contact us within 30 days of receiving your order.

- Exchanges are subject to availability. If the requested item is not available, a refund will be issued instead.

How to Initiate a Refund or Exchange

1. Contact our customer service team at email address brandkingz646@gmail.com within 30 days of receiving your order.

2. Provide your order number and the reason for the return or exchange.

3. Our customer service team will provide you with a return authorization and instructions on how to return the item.

Damaged or Defective Items

- If you receive a damaged or defective item, please contact us immediately for assistance.

- We will provide a prepaid shipping label for the return of damaged or defective items.

Exceptions

- Final sale items are not eligible for refunds or exchanges unless they are damaged or defective.

- We reserve the right to refuse returns or exchanges that do not meet our guidelines.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail brandkingz646@gmail.com